How It Works
All Buyers Busy
No buyer is immediately available
On Hold
Caller parked with hold music
Re-Check Capacity
System polls for an open buyer
Connected
First open buyer takes the call
Keep leads warm instead of dropping them. When every agent is busy, callers wait on hold with music and connect automatically the moment a buyer or agent opens up — and if the queue is full, you can schedule an automatic callback for later.
- Per-offer configuration — set queue capacity, max hold time, and hold music for each offer.
- Auto-created handlers — every offer gets fallback actions for "caller placed in queue", "queue is full", and "max hold time exceeded", each fully customizable.
- Flexible callbacks — when the queue overflows or a caller hangs up, schedule a callback that starts a fresh call, reconnects the previous buyer, or routes to a new one.
- Recurring call rules — prevent duplicate or repeat callbacks within a configurable window, with optional handling for anonymous caller IDs.
