Our AI-powered speech recognition converts conversations into text — feeding downstream AI features like keyword spotting, conversion scoring, and AI Voice Agent handoffs.
- Post-call or standalone — generate transcriptions automatically after each call, or on-demand for uploaded audio files.
- Keyword spotting — scan transcriptions for predetermined terms and trigger actions when they are identified.
- PII redaction — automatically redact personally identifiable information across categories such as personal details, government IDs, contact, financial, and medical.
- Actionable insight — fire a set of actions and webhooks when keywords are spotted, for both post-call and standalone transcriptions.
Read every call. A timestamped, speaker-labeled conversation log, with PII replaced by category labels such as [PHONE_NUMBER] or [SSN] when redaction is enabled.
Example API Request
# Submit standalone transcriptions as JSON:
curl -H "Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY" \
-H "Content-Type: application/json" \
-X POST \
-d '{"caller_id":"+18004506787","file_url":"http://example.com/publicly_accessible_file.mp3","postback_url":"http://example.com/postback_url_without_authentication","data":{"loan_amount":"501","custom_token":"the_value"}}' \
"http://[your-subdomain].trackdrive.com/api/v1/standalone_transcriptions"
