How Auto-Redaction Works
PII Auto-Redaction
Automatically remove personal information — names, emails, addresses — from aged data. When enabled, calls and archived leads older than your retention period have their PII fields cleared or hashed, while non-PII fields such as timestamps, offer IDs, and phone numbers are not affected, so your reporting keeps working.
- Your retention window — set how long records keep their PII, from 30 days to 7 years (90 days by default).
- Two redaction methods — Nullify replaces values with placeholders; Hash produces a one-way fingerprint (e.g. "John Smith" becomes "r1b2c3d4...") that still lets you correlate records.
- Field-level control — choose exactly which contact fields are redacted: names, emails, addresses, dates of birth, IP addresses, visitor cookies, and more.
PII Access Control
Restrict access to personally identifiable information such as phone numbers. When enabled, sensitive fields are automatically redacted in the interface for users without the PII permission — granting access reveals the full values.
Transcription Redaction
Sensitive data is removed from call transcriptions before they are stored, with each PII category individually enabled to match your program.
Protected Throughout
- Encryption at rest — sensitive legal-identity fields are encrypted at rest.
- Recording retention — call-recording retention rules automatically scrub older recordings.
Important Legal Notice
The above tools help you operate your outbound calling and messaging program; they do not, on their own, guarantee compliance. You are solely responsible for configuring these controls and for complying with the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), all applicable FCC regulations, and any other applicable federal or state telemarketing and consumer privacy laws.
The TrackDrive Platform is a real-time communications routing system and is not designed or guaranteed to serve as a permanent or long-term repository for call recordings, transcriptions, call logs, or consent records. You are responsible for exporting and securely storing all telephony, audio, and consent data in your own systems — including before any automated PII redaction — to satisfy your record-keeping obligations. TrackDrive assumes no liability for the loss, auto-deletion, redaction, or unavailability of data stored solely within the Platform.
This overview does not constitute legal advice. Read the Terms of Service (Sections 2.3.6, 2.3.6.1, and 2.6) for full details.
