Call Tracking &
Lead-to-Call Automation
TrackDrive powers inbound and outbound conversations with your leads.
Track calls, automate lead follow-up, route to agents — all from one platform.
Everything you need to convert leads into calls
Powerful tools to track, route, and optimize every conversation.
Ping/Post Buyer Matching
Real-time two-step lead auction. PING to find available buyers and get bids, POST to receive a tracking number and connect the call.
- 15+ buyer matching criteria checked in real-time
- Volume caps, business hours, suppression lists, and pacing
- Webhook buyers with real-time bid support
- Built-in buyer integrations
Power Dialer
Continuous automated outbound dialing with compliance-aware throttling. Agents stay on the line while the system dials, screens, and connects live answers.
- Auto-adjusting dial rate based on agent availability
- Drop rate throttling for regulatory compliance
- Preview mode — agents review leads before connecting
- Built-in WebRTC softphone, no downloads needed
Dynamic IVR & Smart Routing
Build flexible call flows with tier/weight priority, simultaneous ring, and webhook-driven routing. Every call reaches the right buyer.
- Tier/weight buyer priority with capacity caps
- Simultaneous ring — first buyer to answer wins
- Hold queue with configurable overflow actions
- Whisper messages and answering machine detection
Lead-to-Call Automation
Multi-step workflows that convert web leads into live conversations. Automate SMS, email, and outbound calls with conditional branching and retry logic.
- SMS, email, and outbound call sequences
- Conditional branching and retry logic
- Scheduled callbacks with daylight hours awareness
- Lead retargeting to re-engage past leads
Agent Control Center
Manage call center agents directly within TrackDrive. Interview consumers, transfer to buyers, mute, hold, and disposition calls.
- Interview and qualify callers
- Transfer to buyers or other agents
- Mute, hold, and schedule callbacks
- Real-time agent status monitoring
Bring Your Own VoIP
Use your preferred telephony provider — bring your own SIP-compatible carrier.
